Chantry Wood Terms and Conditions.

These terms and conditions shall apply to the agreement between Chantry Wood and the individual or company applying for the provision of services by Chantry Wood ('the customer') where services are defined as web site hosting, domain name registration, or any other service or facility provided by Chantry Wood to the customer.


1. General
  1. The customer's hosting environment(inc. FTP and Telnet access) is for their personal use only.  The customer must not divulge the password to any other person, and should take reasonable precautions to ensure that it is not discovered by any other persons.

  2. The customer shall notify us immediately of any known or suspected unauthorised use of the account or breach of security, including loss, theft or unauthorised disclosure of passwords or other security information.

  3. Data stored on our servers is not guaranteed to be backed up. It is recommended that the customer keep an independent backup of all data stored on the virtual server.

  4. The customer may not run server processes (e.g. talkers/IRC Bots) from their hosting environment.

  5. Chantry Wood shall not be held liable for any loss or damages caused by the use or misuse, unavailability or removal of services.

  6. When the customer account is closed, all files (including web pages, etc.) will be deleted.

  7. Chantry Wood reserve the right to cancel the customer account at any time without notice.

  8. Chantry Wood reserve the right to amend and update these Terms and Conditions at any time without notice.

  9. To protect the customer privacy Chantry Wood never distribute the customer name or email address to any third parties.

  10. The customer must not participate in any form of unsolicited bulk emailing or Spam.

  11. Chantry Wood reserves the right to change the terms, conditions, and notices under which the Chantry Wood Hosting Services are offered, including but not limited to the changes associated with the use of Chantry Woods Hosting Services.  The customer is responsible for regularly reviewing these terms and conditions.

  12. The customer's continued use of Chantry Woods Hosting Services constitutes agreement to all such terms, conditions and notices.

  13. The customer is indicating acceptance of these Terms and Conditions by signing up online from Chantry Wood.
  14. This does not affect your statutory rights as a consumer, subject to the provisions of Clause 2.i. below.
2. Customer cancellation.
  1. Where the customer is deemed to be a "consumer" for the purposes of the Consumer Protection (Distance Selling) Regulations 2001, or any re-enactment thereof, the customer has the right to cancel an order, within 7 days of placing the order, by giving notice in writing to Chantry Wood, subject to the following provisions:

    1. Orders for registration of domain names may not be cancelled after the domain name has been registered with the appropriate registrar.

    2. Orders for renewal of domain names may not be cancelled after Chantry Wood has submitted the renewal request to the appropriate registrar.

  2. If the customer cancels an account, Chantry Wood will refund any in full any months fees, after the initial three months. Chantry Wood will not refund any payment made for the first three months of service.

  3. Cancellation of accounts and/or domain transfer:  in all cases a minimum of 30 days notice is required

  4. In the event of a cancellation of an order by the customer, under the terms of this provision, Chantry Wood undertakes to refund any monies paid within 30 days of cancellation.

3. Domain name registration and Transfers.
  1. We make no representation that the domain name the customer wishes to register is capable of being registered by the customer.  The customer should therefore not assume registration of the requested domain name(s) until the customer has been notified that it has been registered.  Any action taken by the customer before such notification is at the customers risk.

  2. The registration and use of your domain name is subject to the terms and conditions of use applied by the relevant naming authority; the customer shall ensure they are aware of those terms and conditions and that they comply with them.  The customer shall have no right to bring any claim against us in respect of refusal to register a domain name.

  3. Chantry Wood will not be obliged to take part in any domain name disputes between the customer and any other person.

  4. Where a pre-registered domain name is transferred to Chantry Wood the customer is responsible for initiating the transfer and ensuring all the required changes are completed within the customers time-scale.  Chantry Wood will use its best endeavours to ensure the transfer is completed, however, Chantry Wood will not be held liable for inaction by the original domain name owner/administrator.

4. Indemnity.
  1. The customer shall indemnify Chantry Wood and keep us indemnified and hold us harmless from and against any breach by the customer of these terms of business and any claim brought against Chantry Wood by a third party resulting from the provision of services by Chantry Wood to the customer and the customers use of the services, without limitation, all claims, actions, proceedings, losses, liabilities, damages, costs, expenses (including reasonable legal costs and expenses), howsoever suffered or incurred by us in consequences of the customers breach or non-observance of this Agreement.
5. Credit.
  1. Payment is due within 30 days of invoice.

  2. If payment is not made in full within 30 days all technical support for the site will be revoked. If payment is still not made in the following 45 day period the account will be deleted from our servers and a notice of payment failure displayed.

  3. If the account is cancelled and is later reactivated, an administration fee of £45 is levied on the account.

  4. If any sum payable is not paid on or before the due date, Chantry Wood shall be entitled to suspend the provision of services to the customer.

  5. Chantry Wood shall be entitled to charge interest on the amount outstanding at the rate of 4% above bank base rate from time to time in force throughout the period the amount is outstanding.
6. Telnet Access.
  1. Telnet shell accounts are made available for editing and setting up the web site.  It is not a development platform for issues unrelated to the customer web site.
    The customer must not leave the home directory at any time.
    The customer must not attempt to gain the privileges of another user.
7. Bandwidth
  1. If the bandwidth reaches a point where it has an adverse affect on other clients, Chantry Wood reserves the right to disable the site until the customer can reduce the bandwidth usage.
8. Setup and use of web space and servers
  1. We will endeavour to order the customers domain and setup the web space within 48 hours of receiving confirmation that the payment has been processed, providing this is a normal business day (Monday to Friday).

  2. Commercial use of web and ftp space is permitted.

  3. The customer warrants that they are at least 18 years of age and if the customer is a company, then the customer warrants that Chantry Woods services will not be used by anyone under the age of 18 years.

  4. While Chantry Wood will use every reasonable endeavour to ensure the integrity and security of the Server, Chantry Wood does not guarantee that the Server will be free from unauthorised users or hackers and Chantry Wood shall be under no liability for non-receipt or mis-routing of email or for any other failure of email.

  5. The customer will not post, link to or transmit:
    1. any material that is unlawful, threatening, abusive, malicious, defamatory, obscene, pornographic, blasphemous, profane or otherwise objectionable in any way.

    2. any material containing a virus or other hostile computer program.

    3. any material which constitutes, or encourages the commission of, a criminal offence or which infringes any patent, trade mark, design right, copyright or any other intellectual property right or similar rights of any person which may subsist under the laws of any jurisdiction.

  6. The customer will not store on the web space any of the following:
    1. illegal material - including copyrighted works, commercial audio, video, or music files, and any material in violation of any UK, European or Local regulation.

    2. adult material - includes all pornography, erotic images, or otherwise lewd or obscene content.  Also including any sites which provide hyper links to information about such material or advertising for such material.

    3. warez, includes pirated software, ROMS, emulators, phreaking, hacking, password cracking. IP spoofing, etc., and encrypting of any of the above.

  7. The customer will not use the server in any manner which infringes any law or regulation or which infringes the rights of any third party, nor will the customer authorise or permit any other person to do so.

  8. Chantry Wood will not be liable for interruptions of service or downtime of the servers.

  9. The customer will be responsible for the content of the pages, including obtaining the legal permission for any works they include and ensuring that the contents of these pages do not violate UK law.
  10. The customer will be held responsible for and accept responsibility for any defamatory, confidential, secret or other proprietary material available via the page(s).

  11. Chantry Wood reserve the right to remove material deemed inappropriate from the customer's web pages, without prior notice.

  12. If the customers web site files or scripts stored on one of our servers causes, or Chantry Wood believe that they cause noticeable and detrimental reduction in service for other customers, then Chantry Wood may immediately remove the file(s) or script(s).

9. Intellectual property rights
  1. The customer must obtain any and all necessary consents and clearances to enable lawful use of all and any intellectual property rights through the Chantry Woods web hosting, including without limitation, clearance and/or consents in respect of your proposed domain name.
10. Termination
  1. If the customer breaks any of these terms and conditions and fails to correct the breach within thirty (30) days following written notice via email from us specifying the breach, Chantry Wood may terminate this Agreement forthwith upon written notice via email.

  2. If the customer is a company and goes into insolvent liquidation or suffer the appointment of an administrator or administrative receiver or enter into a voluntary arrangement with the creditors, Chantry Wood shall be entitled to terminate this Agreement forthwith without notice.
11. Limitation of liability
  1. Chantry Woods total aggregate liability to the customer for any claim in contract, tort, negligence or otherwise arising out of or in connection with the provision of the services shall be limited to the charges paid by the customer in respect of the services that are the subject of any such claim.

  2. In any event no claim shall be brought unless the customer has notified us of the claim within 14 days of it arising.

  3. In no event shall Chantry Wood be liable to the customer for any loss of business, contracts, profits or anticipated savings or for any other indirect or consequential or economic loss whatsoever.

12. Law
  1. This Agreement shall be governed by and construed in accordance with English law and the customer hereby submit to the non-exclusive jurisdiction of the English courts.



Last Updated : 9 Febuary 2005